ONLINE RETURNS IN STORE
Items purchased online at Round40 can also be exchanged in the physical store, 40 Mitropoleos str., Athens.
In case you wish to return an item you have purchased (change of size/color/design) you must send an e-mail to firstname.lastname@example.org with a Return Request.
Do not forget to quote your order code.
Returns are accepted within 10 calendar days after the delivery date. Additionally, the returned item should be unused and in the state it was sent, both itself and the packaging, having all factory labels attached. Please include in the return packaging the accompanying documents (order slip, invoice, etc.). When we receive the returned item(s) we will inform the customer via email on the course of the return procedure. The cost of return shipping is paid by the customer, except when the item is defective (see below about defective products) or when there is an agreement to be billed otherwise.
As soon as we have checked your request, you will receive an email notification of the approval of the return and instructions on the shipment and the shipping address. Once we have received your return, you will be notified via email again in order to be informed about the final outcome of your request.
Greece: The return of the products is free of charge applying for the first time. Given that the shipment is carried out by the courier company indicated by round40.com and only in the case of exchange with another product/s of equal or higher value.
In this case, the new shipment is charged with a standard fee (€5 for Greece).
In case of a refund, the shipment is at the customer’s expense, and he can assign it to any courier company he wishes.
We don’t accept product shipments assigned to post offices. After we receive the product, we conduct the control concerning its integrity. Within 2 days we make a deposit in a bank account indicated by the client, minus the offer of Free Shipment (5€ for Greece), as well as the cash on delivery cost, given that this has been the chosen payment method.
International: The return of the products of any country abroad is performed with the responsibility of the client and on his expenses and is assigned to a courier company and not the local post office.
In the case of a refund, after we receive the product, and we conduct the control concerning its integrity, as described above, within two days we make a deposit of its value in a bank account indicated by the client. Any shipping cost is not included.
In case a defective item is received, the customer should email email@example.com or call +30 210 3312311 in order to report this problem. After verification that the item was indeed received defective, our company will either replace the product or offer a full refund. In any case, the return shipping will not be paid by the customer if the item is returned within 10 calendar days after the delivery date and the cooperating courier service is selected for the return.
Orders may be canceled free of charge, only if the cancellation occurs before the courier picks up the order for delivery. After that time, cancellations are handled according to the procedure described in the returns section above. In order to cancel an order, the customer should email firstname.lastname@example.org